Privacy Policy

1. Introduction

Fieldstone ("we", "us", "our") is a property rental services business operating in Chiang Mai, Thailand. This policy explains how we collect, use, and protect personal information provided by people who contact us, use our website, or engage our services.

Questions about this policy can be directed to: privacy@fieldstesnes

2. Information We Collect

We collect personal information in the following ways:

Contact and Enquiry Forms

When you submit an enquiry through our website, we collect your name, email address, and any other details you choose to include in your message (such as a phone number or description of your requirements).

Service Engagements

During an active service engagement, we may hold additional information relevant to the work being carried out — such as property addresses, lease details, or maintenance records. This information is held only for the duration necessary to deliver the service.

Website Analytics

If analytics cookies are accepted, anonymised data about site usage may be collected. This does not identify you personally. See our Cookie Policy for details.

3. How We Use Your Information

Personal information is used only for the following purposes:

• Responding to your enquiry or message
• Delivering agreed services (property search, rental coordination, stewardship)
• Communicating with you about an active engagement
• Fulfilling legal or regulatory obligations
• Improving the quality and relevance of our website (using anonymised analytics data only)

We do not use your information for marketing purposes without explicit consent, and we do not sell or transfer personal data to third parties for commercial use.

4. Legal Basis for Processing

We process personal information on the following legal bases:

• Consent: for cookie-based analytics and any optional communications
• Contractual necessity: for information required to deliver a service you've engaged us for
• Legitimate interest: for responding to direct enquiries and handling correspondence
• Legal obligation: where required by Thai law or relevant regulatory requirements

5. Data Retention

We retain personal information for the following periods:

• Enquiry data not resulting in an engagement: up to 6 months
• Service engagement records: up to 3 years from end of engagement
• Financial records: as required by Thai tax and accounting law
• Analytics data: anonymised and not attributable to individuals

6. Data Protection Measures

We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure. These include:

• Restricted access to client records within the Fieldstone team
• Secure storage of digital records
• Not sharing client information with third parties except where operationally necessary (e.g., arranging a maintenance contractor) and only with your awareness
• Deleting or anonymising data when the retention period has passed

7. Cookies

Our website uses cookies. Essential cookies are required for basic site functionality. Analytics and preference cookies are optional and only set with your consent. See our Cookie Policy for full details on the types used and how to manage your preferences.

8. Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, where there is no legal reason to retain it
• Withdraw consent for any processing based on consent
• Object to processing based on legitimate interest
• Lodge a complaint with the relevant supervisory authority in your jurisdiction

To exercise any of these rights, contact us at: privacy@fieldstesnes

9. Third-Party Links

Our website may contain links to external sites. We have no control over the privacy practices of those sites and are not responsible for their content or policies. We recommend reviewing the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

11. Policy Updates

This policy may be updated periodically. Any material changes will be reflected in the updated date at the top of this page. Continued use of our website or services following a policy update constitutes acceptance of the revised terms.

12. Contact

Data controller: Fieldstone

Address: 16 Moo 3, Mae Rim-Samoeng Road, Mae Rim, Chiang Mai 50180, Thailand

Email: privacy@fieldstesnes